ckk22 Privacy Policy — Your Data, Protected

ckk22 ("ckk22", "we", "us", "our") operates the online gaming platform accessible at ckk22.ws. We understand that privacy matters. This Privacy Policy explains what personal data we collect from users ("you", "your") of our platform, the purposes for which we collect it, how we process and store it, the circumstances under which we may share it, and the rights available to you regarding your personal information. This policy applies to all ckk22 services, including the website, account dashboard, mobile browser experience, and all associated products and promotions.

By registering for a ckk22 account or continuing to use the Platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact our support team to close your account.

When you register for and use a ckk22 account, we collect the following categories of personal data:

• Identity data: full legal name, date of birth, and national identification or passport details submitted during account verification (KYC).
• Contact data: mobile phone number (typically a Bangladeshi operator number used for bKash, Nagad, or Rocket), and email address.
• Financial data: payment method details, deposit amounts, withdrawal amounts, and transaction history within your ckk22 wallet.
• Technical data: IP address, device type, browser type and version, operating system, and session data collected automatically when you access the Platform.
• Behavioural data: game play history, betting history, session duration, responsible gaming tool usage (e.g. deposit limit settings, self-exclusion requests), and support ticket communications.

We do not collect data from social media accounts, we do not purchase third-party marketing lists, and we do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or regulation to do so.

ckk22 uses the personal data we collect for the following purposes:

• Account management: to register your account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintain your account records.
• Platform operation: to deliver the gaming services you use, including live casino, cricket betting, slots, crash games, and virtual casino products, and to personalise your experience within the Platform.
• Legal compliance: to meet our obligations under anti-money laundering (AML) regulations, KYC requirements, and other applicable laws, including the retention of transaction records for the period required by law.
• Responsible gaming: to monitor gameplay patterns and detect signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to contact you with responsible gaming information where appropriate.
• Security and fraud prevention: to protect the Platform, our systems, and other players from fraudulent activity, unauthorised account access, money laundering, and other illegal conduct.

ckk22 processes your personal data on the following legal bases:

• Contractual necessity: processing required to deliver the services you have signed up for, including account operation, game access, and payment processing.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including AML obligations, KYC verification, and record retention requirements.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services, where those interests are not overridden by your data protection rights.
• Consent: where we rely on your consent for specific processing activities (such as sending you promotional communications), you have the right to withdraw that consent at any time by contacting our support team.

ckk22 does not sell your personal data. We do not share your data with third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: third-party companies that process data on our behalf to deliver Platform services, including payment processors (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Ezugi), and identity verification services. All such providers are contractually bound to process data only as instructed by ckk22 and to maintain appropriate security standards.
• Law enforcement and regulators: where we are required by law, court order, or regulatory authority to disclose personal data. ckk22 will disclose only the minimum data required to comply with such a request.
• Fraud prevention agencies: where we reasonably suspect fraudulent activity or money laundering, we may share relevant data with fraud prevention organisations and financial intelligence agencies.
• Business transfers: in the event of a merger, acquisition, or sale of ckk22 assets, personal data held by ckk22 may be transferred to the acquiring entity, subject to the same data protection obligations as set out in this policy.

We require all third parties with whom we share data to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit third-party service providers to use your personal data for their own purposes.

When you make a deposit or withdrawal on ckk22 using bKash, Nagad, Rocket, Upay, or a bank transfer, your payment details are processed by the relevant payment provider. ckk22 does not store complete payment credentials on its own servers. Payment providers used by ckk22 are required to maintain their own appropriate security standards. Your mobile number associated with bKash or Nagad is collected and stored by ckk22 solely for the purpose of processing the transaction and for SMS verification of sensitive account actions.

Identity verification (KYC) is mandatory for withdrawal requests above certain thresholds and may be requested at any time at our discretion. KYC documents submitted to ckk22 are stored securely in encrypted form and are accessible only to authorised ckk22 staff with a verified operational need. Documents are retained for the period required by applicable AML and financial regulations.

ckk22 uses cookies and similar tracking technologies on the Platform to ensure that the site functions correctly, to remember your preferences, and to analyse how the Platform is used so that we can improve it. We use the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function. These cannot be disabled and do not collect personal data for marketing.
• Functional cookies: used to remember your language preference, session state, and account settings so that you do not need to re-enter them on each visit.
• Analytics cookies: used to understand how visitors interact with the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form only.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features of the Platform, including session persistence and account login.

ckk22 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulation. Specifically: account registration data and KYC documents are retained for a minimum of five years following account closure, in accordance with AML record-keeping obligations. Transaction records, including deposit and withdrawal history, are retained for the same minimum five-year period. Gameplay and betting history records are retained for the period of account activity plus five years. Support communications are retained for three years from the date of the relevant interaction.

When the applicable retention period expires, ckk22 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. You may request early deletion of non-legally-required data by contacting our support team, subject to our ability to meet our legal obligations.

You have the following rights in relation to the personal data that ckk22 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

Please note that some of these rights are subject to limitations. For example, we cannot erase data that we are legally required to retain, such as transaction records subject to AML retention obligations. Where we are unable to fulfil a request in full, we will explain the reason and the extent to which we can assist.

ckk22 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use any ckk22 service. If we become aware that we have collected personal data from a user who is under 21, we will immediately close that account, delete the associated personal data to the extent permitted by law, and — where required — report the matter in accordance with applicable regulations. If you are a parent or guardian and you believe that a minor in your care has registered for a ckk22 account, please contact us immediately at [email protected].

ckk22 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify you by placing a prominent notice on the Platform or by sending a notification to your registered email address or mobile number. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ckk22 holds about you, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 3 business days.

Email us at: [email protected]